Owner was very absent minded and seemed distracted. I would never recommend this florist to anyone.
I sent flowers to a dear friend whose daughter-in-law died suddenly, and I could not attend the funeral as I was out of town. I was very embarrassed when he called to thank me for my thoughtfulness, but told me that the flowers were almost DOA. He called the company to complain on my behalf, and they said they would refund on my credit card, which never happened. I would never recommend this company to anyone.
Owner is extremely friendly and helpful as well as understanding. Great experience getting flowers/plants for family member in a nursing home.
I would prefer a minus 10 (-10). Went there in person. Chose a floral arrangement and container WITH sales lady. Next day they delivered in a completely different vase, floral arrangement nothing to do with what I ordered. Never again.
If I could give 0 stars, I would. Their flower arrangements were pitiful and didn't resemble the photo we chose them from. Also, they arrived much later than we requested (for visitation/funeral).
I ordered online. Flowers delivered were completely incorrect. Called and they said that they were too busy to talk. Called again and was told they would send out the correct arrangement. They never picked up or resent the correct order. The incorrect arrangement is still sitting at my front door 3 days later. I would give less than 1 star if possible. Do Not Use this Company
Flowers By Penny Lane is a US Florist based in Reisterstown, Maryland. Flowers By Penny Lane is located at 238 Main St, Reisterstown, MD 21136, USA.
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