My experience with Advanced VC unfortunately was not a good one. I lost my cavalier king charles Ella a week ago. On the day that I knew she was dying, I desperately called Dr Benson to see if he wanted me to bring her in so that he could monitor her decline. The receptionists and techs who I always found to be very rude , arrogant, non caring for animals, insensitive, unfriendly, and condescending did not care one bit that my Ella was dying and needed to be seen by her Vet Dr. Benson. They said he did not have time to see her at all and the best I could do is make an appointment for my dying dog the following morning. Needless to say I had to rush her to Pet Er at Cromwell Bridge road to have her euthanized at 2 30 am. She did not make it to 9am. I have yet to hear from anyone at Advanced Veterinary complex to offer sympathy or a word of kindness for the loss of my Ella. I will never utilize their services again for the remaining 2 pets that I have left. I am so disappointed that at the time I really needed Dr Benson, I was not allowed access because his staff said he was just too busy to have a brief conversation about my Ella rapidly declining health. I received more care and sympathy from Pet Er and their staff as she died in my arms surrounded by a very compassionate Pet er Dr and Tech. My Ella did not deserve to be dismissed without care during her end of life stage. I am heartbroken....
I absolutely love what Mary Williams did with My dogs haircut. He will definitely be going back!
Dr. Benson is unfriendly, impatient and bothered by any questions we have. We've been going to this clinic for several years because it's incredibly convenient and there are several other vets who are much more pleasant . When we call to make an appointment we make sure not to schedule with him.
I've been taking my dog to them since he was a puppy, 11 years now and his medical records shows it . Over the past year our dog was diagnosed with diabetes and give medication to help his numbers, but we've noticed that our by weekly curve visits were not being monitored by the different vets and we keep being told different amounts of medications and when we ask for a copy of records " all of a sudden " they seem not to be available yet ! We continue to get different information about his medication and curve results. We've ask for the ownership to contact us and the vets say they " just work there " and no one seems to be able to make a decision about incorrect billing after 5pm , because "the office manager can't be reached for any reason " needless to say " still awaiting that call. You would think that after 11 years of bringing our pet for vaccinations, boosters shoots, X-rays , minor surgical procedures, prescribed medications, dog food , boarding and not to mention the grooming charges, that we would honestly be given correct information and kept as a valued customer , but I guess being treated as just a number is the new way of doing business. We are truly disappointed with the lack of communication and lackluster professionalism with this business. We will no longer refer anyone to that business and will take our pet elsewhere!
Jasmine, Alexis, Bridgette and Dr. Kelly were amazing for our first visit. From their demeanor to knowledge and helpful ways they are making my transition to pet ownership a wonderful experience. I recommend the facility based on neighborhood, accommodations and overall positive experience.
Advanced Veterinary Complex is a US Veterinary Care based in Reisterstown, Maryland. Advanced Veterinary Complex is located at 501 Main St, Reisterstown, MD 21136, USA.
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