This place is the biggest scam ever with the worst customer service. After I found them offering bmw parts from Craigslist (I was weary to start with), I asked them to find a TCU Bluetooth unit. They said they had it and the cost was $287 plus shipping. From the beginning I told Stan I did not have the original unit as my car didn't have this piece to being with and I needed to put one in. I asked him 2x are these all the costs involved for $287+ shipping ($15). He said yes, but he will double check. I asked if there was a CC (core charge) and he said no, the only cost he knew was the $287+ shipping. I bought the item and asked him for an invoice. He said reluctantly, "yeah... uuuuh i'll get you one." That was a major concern after he had just taken all of my credit card and home address information (I felt like identity theft was about to happen). The next day I was called by another male employee after they charged my credit card immediately the day before, without any invoice in hand, and was told I needed to send back the original unit. I explained the whole conversation to him that I had with Stan and he said well it's $200 more and they can ship the TCU unit today. I asked him why I should pay the additional money, and he said “i’m not taking a $200 loss on this.” I then asked why I was not informed to begin with and he said “we made a mistake.” OK, so YOUR team made a mistake, I spent my time waiting for your team to get back to me, I asked Stan to verify TWICE this is the final cost and now you are trying to get an additional $200 from me. What are you going to do to make it up? —nothing. I said I could buy this unit cheaper at BMW and have it installed for $495 total. He then says, well Stan gave you a good price of $287, I said yes that’s the reason I bought it from you, but once you factor in $200 more it’s more expensive. So he says “ok, I can ship it to you for $10 instead of $15”. THANK YOU SOOOOOO MUCH, you saved me $5 on a piece that is still $2 more than if I bought it directly from BMW!! Are you kidding me. I said as a good business man, you should take the loss of the $200. His response was “I’m not taking this loss. You’re not that good of a friend.” And that folks is the exact reason you should NEVER buy from this company. EVER. I am not a friend, and you won’t be either. These guys are a joke and they blamed the economy on the reason why their business is suffering. Check your customer service first. Funny thing, I am looking for multiple parts and had this experience been a good one, I would have bought more. Instead I am taking this time to leave a 1 star Google Review (wish it could be 0 stars).
I have dealt with these guys for years. Jag parts and Mercedes parts and documentation. Always very helpful and accommodating spending a lot of time discussing options and passing on their expertise. The other reviews I have read seem on here seem unreasonable. If they gave parts away as you state you wanted they would not be in business. It is simple if the price seems high find it somewhere else but don't pay the price then bad mouth them.
Tmc Auto Literature is a US Car Dealer based in Reisterstown, Maryland. Tmc Auto Literature is located at 6308 Deer Park Rd, Reisterstown, MD 21136, USA.
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